98pkp Privacy Policy — Your Data, Protected

1. Who We Are

98pkp is an online sports betting and gaming platform operated at 98pkp.pro, built specifically for Pakistani players. When you create an account and use the 98pkp platform — whether for cricket betting, PSL markets, casino games, slot games or any other feature — 98pkp is the data controller responsible for your personal information.

If you have any questions about how we handle your data, you can reach us directly via live chat on the platform or by email at [email protected]. We respond to privacy-related queries within 48 hours.

2. Information We Collect

We collect personal information in three main ways: information you give us directly, information generated automatically when you use the platform, and — in limited cases — information provided by third-party payment processors to help verify your identity.

Information you provide directly:

• Full name and date of birth (required at registration for age verification)
• Email address and mobile number
• Account username and password (password is stored in encrypted form — we cannot read it)
• Payment method details — such as your registered JazzCash or Easypaisa mobile number, or bank account details for bank transfers
• Identity documents if requested during verification (for example, a CNIC scan)
• Any information you share when contacting our support team

Information collected automatically:

• IP address and approximate location (country/city level)
• Device type, operating system and browser version
• Pages visited, games played, bets placed and timestamps
• Session duration and navigation patterns within the platform
• Cookie identifiers (see Section 7 for full cookie details)

Data Type	When Collected	Why It's Needed
Name & Date of Birth	Registration	Age verification — 18+ requirement
Email Address	Registration	Account access, security alerts, communications
Mobile Number	Registration / Deposit	JazzCash / Easypaisa payment processing
Payment Method Details	First deposit	Processing PKR deposits and withdrawals
IP Address	Every session	Fraud prevention and security monitoring
Betting & Game History	Ongoing	Account records, dispute resolution, responsible gaming
Device & Browser Info	Every session	Platform optimisation and fraud detection

3. How We Use Your Data

Every piece of data we collect is used for a specific purpose. We do not use your data in ways you wouldn't reasonably expect from a betting and gaming platform. Here is a breakdown of the main uses:

• Account management: Creating and maintaining your account, verifying your identity, processing password resets and managing account settings
• Payment processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer — including verifying that payment methods belong to you
• Bet settlement: Recording your bets, calculating winnings and updating your account balance correctly
• Fraud prevention and security: Detecting unusual account activity, preventing duplicate registrations and protecting against unauthorised access
• Customer support: Responding to your queries, resolving disputes and handling responsible gaming requests
• Platform improvement: Analysing aggregated usage data (not linked to individual players) to improve page performance, game availability and mobile experience
• Responsible gaming: Monitoring betting patterns to identify signs of problem gambling behaviour and applying protective measures where necessary
• Communications: Sending account notifications, security alerts and — where you have opted in — promotional messages about relevant offers such as PSL promotions

We do not use your personal data for automated profiling that produces significant decisions about you without human review.

4. Legal Basis for Processing

98pkp processes your personal data on the following legal bases:

• Contract performance: Processing your registration, bets, deposits and withdrawals is necessary to provide the service you signed up for
• Legitimate interests: Fraud prevention, security monitoring and platform improvement are carried out based on our legitimate interest in operating a safe and functional platform
• Legal obligation: Identity verification and record-keeping for fraud prevention purposes may be required by applicable obligations
• Consent: Marketing communications are only sent where you have actively opted in. You can withdraw consent at any time by contacting support

5. Sharing Your Data

98pkp does not sell your personal data. We share data only in the following limited circumstances, and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast and bank networks receive the minimum data required to process your PKR transactions. These providers have their own privacy policies governing how they handle data.
• Identity verification providers: If additional identity verification is required (for example, to confirm your CNIC), a specialist verification service may process the documents you submit. These providers are contractually bound to confidentiality.
• Game software providers: Third-party game providers (for casino games and slots) receive anonymised session identifiers necessary to run the games. They do not receive your full name, contact details or payment information.
• Fraud prevention networks: Aggregated, anonymised fraud signals may be shared with industry fraud prevention networks. Individual account details are not shared through this channel.
• Legal requirements: If required by a valid legal process or to protect the safety of users, 98pkp may disclose data as legally necessary. We will notify you where permitted to do so.

6. Payment Data

When you make a PKR deposit via JazzCash, Easypaisa, Raast or bank transfer, the transaction is handled through the payment provider's own secure infrastructure. 98pkp does not store your full JazzCash or Easypaisa PIN, card numbers or bank account passwords on its servers.

What 98pkp does retain is the information needed to process withdrawals back to you — specifically, your registered mobile number or bank account details as provided during your first deposit. This is stored in encrypted form and is only accessible to authorised staff for the purpose of processing your withdrawal requests.

All deposits and withdrawals are logged with a transaction reference, amount, timestamp and payment method type. These records are retained as part of your account history and are used for dispute resolution if a transaction is queried.

7. Cookies and Tracking

98pkp uses cookies and similar technologies to keep the platform working correctly and to understand how players use it. Here is what each type of cookie does:

• Essential cookies: Required for the platform to function — keeping you logged in during a session, remembering your language preference and securing your session. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to understand which pages are most visited, how long players spend on different sections and which games are most popular. This data is aggregated and not linked to your individual identity.
• Preference cookies: Remember your settings such as odds format preference and notification preferences so you don't have to reset them each visit.
• Security cookies: Help detect suspicious login attempts, bot activity and session hijacking attempts.

98pkp does not use third-party advertising cookies or tracking pixels for retargeted advertising. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect platform functionality.

8. Data Retention

We retain your personal data for as long as your account is active and for a period afterwards as necessary for the purposes described in this policy. The general retention principles we follow are:

• Active accounts: All account data is retained for the duration of the account relationship
• Closed accounts: Core account records including transaction history are retained for a minimum of 5 years after account closure for fraud prevention and dispute resolution purposes
• Identity documents: Copies of identity documents submitted for verification are retained for the duration of the account and up to 2 years after closure, then securely deleted
• Support communications: Records of support interactions are retained for 2 years after the conversation is closed
• Marketing consent records: Retained for as long as you have an account, or until you withdraw consent

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9. Your Rights

As a user of 98pkp, you have meaningful rights over your personal data. You can exercise any of these rights by contacting our support team via live chat or at [email protected]:

• Right to access: Request a copy of all personal data we hold about you. We will respond within 30 days.
• Right to rectification: If any of your data is inaccurate or incomplete, you can request that we correct it. For most account details, you can update these directly from your account settings.
• Right to erasure: You can request deletion of your personal data. Note that some data must be retained for fraud prevention and legal compliance purposes and cannot be deleted on request — we will explain clearly what can and cannot be deleted.
• Right to restrict processing: You can ask us to pause processing your data while a query or complaint is being resolved.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to processing based on legitimate interests, including direct marketing. Marketing opt-outs take effect immediately.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time without affecting anything that happened before withdrawal.

We do not charge a fee for exercising any of these rights and we will not discriminate against you for doing so.

10. Security Measures

98pkp applies multiple layers of technical and organisational security to protect your personal data:

• All data in transit is encrypted using TLS/SSL protocols
• Passwords are hashed using a strong one-way algorithm — support staff cannot read your password
• Payment method details are stored in encrypted form with access limited to authorised payment processing staff
• Account login is monitored for unusual patterns — repeated failed attempts trigger a temporary lock and a security alert to your registered email
• Internal access to personal data is role-based — support staff can only access what they need to resolve your query
• Regular security reviews are carried out on platform infrastructure

While 98pkp takes these measures seriously, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your 98pkp account and do not share your login details with anyone.

11. Children's Privacy

98pkp is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age is verified during registration, and accounts found to belong to individuals under 18 are closed immediately with any balance held subject to investigation.

If you believe a minor has registered an account on 98pkp, please contact support immediately so we can investigate and take action. We take our responsibility to keep the platform adult-only seriously and will act on any such reports promptly.

12. Changes to This Policy

98pkp may update this Privacy Policy from time to time to reflect changes in how we operate, changes to the platform or changes in applicable requirements. When we make material changes, we will notify you via your registered email address at least 14 days before the change takes effect.

The "Last updated" date at the top of this page always reflects when the current version was published. Continued use of 98pkp after notification of changes constitutes your acceptance of the updated policy. If you do not agree with any change, you can request account closure before the effective date.

Minor changes — such as clarifications to existing wording that do not affect how your data is actually used — may be made without prior notice, though the updated date will always be changed to reflect any revision.

13. Contact Us

If you have any questions, concerns or requests relating to your privacy or this policy, please get in touch with the 98pkp team:

• Live Chat: Available 24/7 directly within the 98pkp platform — the fastest way to reach us
• Email: [email protected] — privacy and data requests are responded to within 48 hours

For account closure requests, data deletion requests or self-exclusion under our Responsible Gaming policy, the support team handles all of these through the same channels. Please include "Privacy Request" in your email subject line so it reaches the right team member quickly.